COMESA COMPETITION COMMISSION

Ref: CCC/CA/02/01/2022     

 CONSUMER ALERT

NESTLÉ SOUTH AFRICA RECALLS KIT KAT PRODUCTS DUE TO POTENTIAL PRESENCE OF GLASS PIECES

The COMESA Competition Commission (“the Commission”) has become aware that on 3^rd February, 2022 Nestlé South Africa voluntarily recalled a limited number of its KIT KAT milk chocolate products due to the possibility that they may contain glass pieces.

According to Nestlé South Africa, it had discovered the presence of small pieces of glass during their quality and safety checks.

In its recall Notice Nestle South Africa guided that consumers can identify the products in question by checking the Production Code and Best Before Date on the side panel of the package. The KIT KAT products impacted in the recall are indicated below:

Nestlé Kit Kat 2 Finger Milk 36x20g UTZ MB

Nestlé Kit Kat Mini Bag Milk 32x200g UTZ

Hence, Consumers are advised not to consume the above specified products, but return them to the point of purchase for a full refund. Consumers may also contact Nestlé South Africa through call or WhatsApp on 0860096116 or email consumer.services@za.nestle.com, or reach out to them via their social media platforms.  Consumers who have consumed the recalled product are advised to contact a health care provider if they have any questions, concerns or have experienced any problems related to consuming these KIT KAT products.   Consumers who have consumed the affected products and provide evidence that as a result of this consumption, they have suffered injury,  have a right to compensation in accordance with  Article 36 of the COMESA Competition Regulations (2004). .

Further details regarding the product recall can be accessed through the following link: Voluntary Recall of KIT KAT

The Commission wishes to request any person who purchased and/ or consumed the product and is unable to secure a replacement, refund or compensation, or who establishes that the recalled product is being sold in the Common market to report the matter to the Commission on +265 (0) 1 772466 or contact the undersigned on mdisasa@comesa.int; or Mr. Steven Kamukama, Manager Consumer Welfare and Advocacy Division on skamukama@comesa.int .

Affected persons may also contact their national consumer institutions or any other body with the mandate on consumer protection in their countries.

Meti Demissie Disasa

Registrar

COMESA Competition Commission

5th Floor, Kang’ombe House

P.O. Box 30742, Lilongwe 3, Malawi

Office Phone: +265 (0) 1 772466

Email: compcom@comesa.int

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